Do you have questions? We're here to help. Follow the links below for important account information. Don't forget - you can also make payments, update account information, request payoff quotes and more through eServices, our secure online account management system.  If you haven't already registered,  you can register for eServices today.

• How do I make payments on my loan?
• How do I sign up for the Automatic Loan Payment (ALP) Program?
• How do I change my due date?
• How do I change my address?
• How do I make a request to change, correct, or delete a name on my title?
• What do I need to take my vehicle out of the country?
• How do I request relief for my time in military service?

How do I make payments on my loan?

Automatic Loan Payment
Based on the status of your account, you may set up payments to be automatically debited from your checking or savings account on a monthly basis. To learn more about the Automatic Loan Payment program, click here.

By Check or Money Order
You may send a check or money order payable to Wachovia Dealer Services for the amount of your payment to:

Please include the bottom portion of your statement and write the account number on the check or money order. If the bottom portion of your statement is not available, please write your name, address and account number on the check or money order.

By Cash

You may make a payment in cash to your account at the following places:

Direct Debit

Online
Depending on the status of your account, you may also make a payment online by requesting a one time direct debit from your bank account.

On the Phone
Call us at 800-289-8004 to make a payment by phone for a nominal fee.

Credit Card
You may make a payment by credit card using Western Union. Please call 800-634-3422. You will need to provide them your 10 digit loan number and the Western Union City Code, which is CATX, and the State Code, which is TX.

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How do I sign up for the Automatic Loan Payment (ALP) Program?
We make it easy for customers to make their payments through our Automatic Loan Payment (ALP) program. To get started, please follow the steps below:

1. Log in to eServices
   If you are not enrolled in eServices, you may enroll in eServices, or download the ALP sign up form in PDF format.
2. Select "ALP" from the Payment Menu
3. Select the type of transaction (new, change, or cancel)
4. Review the Terms, Conditions, and Agreements
5. Complete all the required fields indicated in Part 1, 2, and 3
6. Print the form
7. Complete Part 4 by signing and dating the form
8. Send the form to Wachovia Dealer Services

Please note that your request may take up to seven (7) business days to activate; therefore, we ask that you continue with your current payment method until you receive a written confirmation from us.

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How do I change my due date?
To request a change to the payment due date on your Wachovia Dealer Services loan, please click the "Download Change Your Due Date" link and print the form. Please complete the form, sign and return it to Wachovia Dealer Services by mail or by fax using the instructions located at the bottom of the form.

For your request to be approved, you must meet the conditions outlined on the Change Your Due Date form. To confirm that your due date change request was accepted, please visit us online at wachoviadealer.com or call our automated voice system at 800-289-8004. If your request is not approved, you will be notified by mail. Please allow one to three business days to process your request after it has been received.

To print the "Change Your Due Date" form, you will need Adobe Acrobat Reader, version 3.0 or higher.

Download How To Change Your Due Date

If you do not have Adobe Acrobat Reader, please click on the Adobe Acrobat Reader icon below to download the application free of charge.

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How do I change my address?
To change your address, please follow these steps:

1. Log in to eServices (if not currently logged in)
   If you are not already enrolled in eServices, click here.
2. Select "Account Profile" from the "Account Management" menu
3. Make the appropriate changes as needed
4. Click "Submit"

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How do I make a request to change, correct, or delete a name on my title?
The individual names that appear on the certificate of title or registration can be corrected or changed on a title or registration. Please send your written request specifying a name change on the title, and proper legal documentation that specifies a request for a name change, such as:

• Marriage Certificate
• Certificate of Domestic Partnership
• Divorce Decree
• Certified Court Order

Names can be deleted from a title or registration, only when all of the following apply:

• The customer on the title is deceased
• The person remaining on the title is named on the original contract
• The person requesting the change provides a written request and a copy of the death certificate

Please fax your written request along with the proper legal documentation to the appropriate office based on the state in which your loan originated:

Once Wachovia Dealer Services receives the written request and proper legal documentation from you, it will be submitted to the DMV to process your request. Please be prepared to pay any fees associated with this transaction. Fees and processing time vary from state to state.

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What do I need to take my vehicle out of the country?
If you want to take your financed vehicle out of the country, you need a signed authorization from us which must be kept in the vehicle at all times. Financed vehicles may be taken to Mexico or Canada. A financed vehicle may be taken overseas if you have military duties that transfer you overseas. Your account must be current and in good standing to qualify for this authorization.

To request this authorization, please send us the following items:

• A letter detailing your destination and time period that you will be out of the country
• Copy of the current registration
• Proof of current insurance coverage (naming Wachovia Dealer Services, Inc. as loss payee) for the country where you will be residing / traveling
• If moving overseas, a copy of the military orders for your transfer

Please mail or fax this documentation to us:

Wachovia Dealer Services
P.O. Box 168048
Irving, TX 75016-8048

Fax: 1-888-291-2886

Please allow three to five business days for processing from the date that we receive the required documentation.

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How do I request relief for my time in military service?
To initiate your request for relief for either the Servicemembers Civil Relief Act of 2003 (SCRA) and/or the California Military Families Financial Relief Act of 2005 (CMFFRA), please follow the steps below.

1. Click here to download the Military Relief Request form in PDF format. (This form is not required and is only provided as a convenience to you.)
2. Print out and complete the Military Relief Request form as instructed. (Signature required for CMFFRA)
3. Make a copy of your Military Orders and / or Discharge Papers.
4. Mail or fax your written request, your Military Orders/Discharge Papers, and the Military Relief Request form to the address/fax listed below.

We will respond to your request in writing.

By Fax:
1-888-937-1655

By Mail:
Wachovia Dealer Services
Attn: Support Services CA6223
P.O. Box 19733
Irvine, CA 92623-9733

Or, you may call us at 800-289-8004. Personal service is available to you Monday through Friday from 5am-7pm PT.

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